This Privacy Policy sets out the policies of Energy Initiatives Australia Pty Ltd (ABN 14 626 531 173) trading as Off-Grid Australia, relating to how we manage your personal information and other information. All references to “we”, “us” or “our” are also references to Energy Initiatives Off-Grid Australia.
We know that your privacy is very important to you and recognise that providing personal information is an act of trust. Energy Initiatives Australia Pty Ltd is committed to protecting the privacy of your personal information and we take our obligations in doing so seriously.
From time to time, we may need to change this Privacy Policy. If we do so, we will post the updated version on our website (www.offgridaustralia.com.au/privacy-policy) and it will apply to all your information held by us at the time. When we refer to your information, we are referring to your personal information (as defined under the Privacy Act 1988 (Cth)) and other information about you.
The kind of information we collect and hold about you
Depending on the circumstances, we may collect and hold different information about you. For example, this may include:
- your name, email address, telephone number, address, date of birth, occupation;
- information about your access and use of this website;
- information about which of our products and services are of interest to you;
- information required by us to make available specific information, fact sheets, instruction sheets, advertisements, links and other materials featured in this website;
- information regarding invoices, contracts or receipts relating to payments you make to entities with whom we have a referral or brokerage relationship, excluding however your personal bank account or credit card information; and
- where necessary, additional information required by Energy Initiatives Off-Grid Australia, or entities with whom we have a referral or brokerage relationship, to supply a product or service.
How we collect your information
We may collect your information in many ways, including:
- directly from you (for example, where you provide information to us or our representatives on the telephone or in person, when you apply for our products and services online);
- from third parties such as our related companies, business partners, clients, and other service providers;
- from our telephone calls where we may record conversations to provide more accurate recall on your current situation and your future technical needs;
- from publicly available sources of information; and
- from our records and databases.
We may also collect information from you online using cookies and other analytical tools or when you visit our websites, including when you use our products and services.
How we hold your information
We store personal information in a combination of computer storage facilities, paper-based files, and other records. We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosure.
However, as the internet is not always secure, we cannot be responsible for the security of information you transmit over the internet or for any unauthorised access or use of that information.
How we use and disclose your information
We may use and disclose your information for a range of different purposes, including:
- to provide products and services and information about those products and services to you, to assist you with enquiries, or to improve our customer service;
- for our billing and account purposes;
- to maintain our business relationships where you are a business partner, a user of our website and services, or a customer;
- to allow our related companies, business partners, service providers, energy retailers, solar system installers, battery storage system installers, related solar products and/or service providers, and other third parties to provide services to you or to assist us in providing services to you and managing our business;
- as required by our professional advisers;
- as required by law; and
- for any other purpose identified to you at the time that the information is collected.
We may disclose or give access to your information to organisations, including our business partners and our service providers, who are located outside of Australia.
Some of these countries may not have the same or substantially similar privacy laws as those set out in this privacy policy and the Australian Privacy Principles. We may not require organisations to which we disclose personal information in those countries to comply with similar privacy laws, and accordingly your personal information may not receive the same protections that it would in your country. By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries even though it may not receive the same protections that it would in Australia.
Marketing
We may also use your information so that we, our related companies, and other business partners and service providers can promote and market products, services and special offers, and advise you of news and industry updates, events, reports and other information that we think will be of interest to you. This marketing may be carried in a variety of ways (including by email, SMS/MMS, social media or via our website) and may continue indefinitely until you opt-out by contacting us by email at sales@offgridaustralia.com.au or by using the contact / unsubscribe details provided in that marketing communication.
How to access or correct your personal information
If you wish to access any of your personal information that we hold or would like to correct any errors in that personal information, please contact us using the contact details set out below. We may charge you an administrative fee for providing access to your personal information in response to a request.
Other websites
This website may contain links to other websites. Those websites are not under the control of Energy Initiatives Off-Grid Australia, nor can Energy Initiatives Off-Grid Australia accept responsibility for the conduct of the operators of them. You are responsible for information that you provide through any other website. Before disclosing your personal information, we recommend that you review the terms and conditions and privacy policies of that website. This document does not cover the privacy practices of any other website.
How to contact us or make a privacy complaint
If you have any questions in relation to this Privacy Policy or how we manage your information, you can contact on 1300 614 817 or by email at info@offgridaustralia.com.au
If we are unable to resolve any complaints you may have, you may wish to contact the Office of the Australian Information Commissioner by calling 1300 363 992 or visiting www.oaic.gov.au.